Your Frequently Asked Questions Answered

General

WHAT IS BUDDALIFE AND WHY WAS IT SET UP?

Buddalife was created in 2021 to provide lifestyle solutions to those with busy lives and little time for themselves by creating products that fit into your daily routine. Not only does Buddalife care about your mental and physical wellbeing, it also cares about the environment with sustainability being prioritised in all of our products.

What are Buddalife customer service hours?

Our Customer Services team is here to help you with any questions you may have. They can be reached by phone, email or chat as referenced below (please note that we are closed on bank/public holidays.) Phone: Monday – Friday from 9:00 a.m. – 6:00 p.m. (GMT) Chat: Mon – Fri 9:00 a.m. – 6:00 […]

Are Buddalife’s products scientifically tested and verified?

All of our Buddahealth products have been tried and tested in registered labs with documentation to support their claims and their safety. Will we never put anything on the market that is not safe for consumption. All of our other products go through rigorous quality control checks to ensure we only provide you with the […]

Is Buddalife cruelty free?

We do not test any of our products on animals. Our Budda HQ is an animal-loving space where we prioritise animal health and wellbeing and all of our products have a cruelty-free supply chain.

Is Buddalife sustainable?

Sustainability is rooted in what we do. Through the use of natural ingredients, organic materials, and biodegradable elements, we try to incorporate as much of nature into our products as possible.

What is Buddalife and why was it set up?

Orders & Delivery

What if my discount code expires?

Unfortunately, once a promotional code has expired it can no longer be used. We recommend following us on social media or subscribing to our mailing list to stay updated on promotions.

Where can I find my past orders?

You can access past orders in ‘My Account’ under ‘Order History’.

How do I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You’ll be able to track your order using the link in this email. If you have any additional questions, feel free to contact us at [email protected].

Where are orders shipped from?

All Buddalife orders are shipped from our warehouse in Dublin, Ireland. All products in our Buddabag range, BuddaPet range and some of our BuddaBaby range are also handmade in our Dublin Warehouse.

When will I receive my order?

Ireland Europe Yoga products 5-7 working days 5-7 working days Sustainable Products 5-7 working days 5-7 working days Meditation Cushions 7-14 working days 7-14 working days Tea Collection 5-7 working days 5-7 working days Buddabag Collection 7-14 working days 7-14 working days Buddawear Lounge Shoes 5-7 working days 5-7 working days Buddahealth collection 5-7 working […]

Do I have to pay import taxes/customs charges outside of the EU?

Import taxes will apply when your order arrives at any other country outside the EU. Unfortunately these costs are not covered by Buddalife and are the responsibility of the recipient.

How much does shipping cost?

Ireland/UK Europe Buddabag Collection €7.50- €19.99 (dependant on the product) €7.50- €75 (dependant on the product) Buddapet collection €19.99 €35- €75 (dependant on the product) Buddawear Lounge Shoes €9.99 €19.99 All other products €4.99 €5.99

Where does Buddalife deliver?

Buddalife delivers to all countries in the EU. All orders are currently shipped from our warehouse in Dublin, Ireland.

Can I change/cancel my order after it has been made?

Our Customer Service team is available to help you change your shipping address or cancel your order if requested by phone within an hour of placing it.

Do we offer gift cards?

We do indeed, you can purchase your gift card in our store.

Is it secure to use my card on the Buddalife website?

Buddalife manages payments through the online payment processor Stripe , who uses the best-in-class security tools and practices to maintain the highest level of security for your card payments.

What form of payment do you accept?

We accept Visa, MasterCard, PayPal and Buddabag Gift Cards.

Returns

AVOCA HANDWEAVERS

Avoca Handweavers is a household name with a rich history, and they are also the latest Buddalife partner with a full range launching soon

What items are eligible for return?

Returned items will be inspected and must be returned in unopened and original condition. Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned. Gift cards cannot be returned or refunded, unless required by law. We only accept returns for eligible products purchased […]

How do I return an item?

To create a return, please log into your Buddalife account. From there, view Order History, select the order you wish to return and then choose the item(s) you’d like to return. Once done, you’ll have the option to print a returns label and a shipping label, and then drop the package to your chosen location […]

What is our return policy?

Unopened and unused products may be returned within 30 days of the order’s delivery date for a full refund. In the event of a return, refunds can only be processed back to the original payment method; shipping fees are non refundable.

Buddalife

What size should I get in the BuddaLife lounge shoes?

The Buddawear Lounge shoes are lined with pure wool, thus making them quite snug. If you prefer a looser fit, we recommend sizing up.

My Buddabag feels flat, how do I get it back to its original shape?

Over time your Buddabag can flatten due to wear and tear. To bring your Buddabag back to life you can open the lining of the bag and move around the memory foam lining, or subsequently you can buy more memory foam filling and fill up your Buddabag to bring it back to its original shape.

Can I wash my Buddabag and Oobie Doobie?

All of our Buddabag and Oobie Doobie covers are completely machine washable. Please read the garment instructions attached to the covers to learn more about washing your Buddabag and Oobie Doobie

What’s an oobie doobie?

Oobi Doobi is Buddabag’s best pal, designed to support your head and neck, the Oobie Doobi is filled with cloud-like memory foam that allows you to sink into a position of ultimate comfort and bliss.

What size Buddabag should I get?

Our Buddabags come in three sizes; Mini which is 4ft in diameter, Midi which is 5ft in diameter, and Maxi which is 6ft in diameter. The Mini is the perfect personal bag for an adult, with it being described as the ‘ultimate throne’. The Midi is ideal for multiple kids making it the model addition […]

How long will it take to receive my Buddabag?

All of our Buddabags are handmade in our Budda HQ by our talented Budda Team. Each bag is made to order and takes 7-14 days to be dispatched.

What are the Buddabags made from?

Our Buddabags are made from renewable and durable materials, including recycled memory foam interior and handmade lining and covers that are machine washable.

Are Buddalife teas suitable for everyone?

Generally most people can drink herbal teas. We recommend reading the product description of each tea thoroughly and consulting your gp or trusted dietician if you have any concerns about adding new ingredients to your diet.

Are Cork Yoga products suitable for Hot Yoga?

Yes! Cork gets easier to grip, the wetter it gets. That means you don’t have to worry about sweat while you smash your workouts!

What is Biocrystal?

The main goal of the high-efficiency, universally applicable Biocrystal technology is to reduce stress and improve daily well-being. This tried-and-true creative solution combines precisely specified crystals in the right amount and ratio, which are known to have the greatest calming and stress-relieving effects, with enormous advantages for the user.

Why should I choose Buddalife?

We all want to live the best lives that we can, so why not create products that can help improve your lifestyle as well as the planet? Here at Buddabrand, we have done exactly that! Our Buddalife range is dedicated to designing a relaxed and sustainable life with eco-friendly and anti-wifi products. Buddalife allows you […]

Is our production process ethical?

Our process is full circle, from the sourcing of ingredients from the land and sea, to the natural breakdown process of our products, Buddalife ensures that we value the power of nature, rather than harming it.

Is our packaging eco-friendly?

All of our orders are tucked away into eco-friendly cardboard boxes that are plastic-free and fully recyclable. They also come with a sheet of seed paper, allowing you to grow your own plants and give back to the environment.

What are our products made from?

Our products are built to last, but they are not built to last forever. The biodegradable, recyclable, and compostable nature of our products ensures that Buddalife products return to their origin; nature. We work closely with nature, both in our harvesting of its beneficial nutrients and in our ability to return our products back […]

Are your products sustainable?

Sustainability is rooted in what we do. Through the use of natural ingredients, organic materials, and biodegradable elements, we try to incorporate as much of nature into our products as possible.

How do we plan to make the world more sustainable?

At Buddalife, we are constantly aware of the impact of our actions on this planet. We understand that it can be difficult to lead a totally sustainable life, that’s why at Buddalife we aim to educate our community about the benefits of sustainable living and we aspire to make sustainable living attainable by creating products […]

What is our stance around Sustainability?

We believe soft power is real power. Through information, education, and collaboration, we all have the ability to make a difference in this world. Small changes make big impacts.

Can I exchange my items?

We currently do not offer an exchange service for our online store with the exception of our shoe range. For exchanges please contact our Customer Service team. They can be reached by phone, email or chat as referenced below (please note that we are closed on bank/public holidays.) Phone: Monday – Friday from 9:00 a.m. […]

Can I return a Buddalife product purchased at a retail store through Buddalife.com?

We only accept returns for eligible products purchased on Buddalife.com. If you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.

How do I contact you if I have a problem with my order?

What should I do if I receive a wrong item?

If you receive a wrong item or an incorrect order, please reach out to our customers service team.They can be reached by phone, email or chat as referenced below (please note that we are closed on bank/public holidays.) Phone: Monday – Friday from 9:00 a.m. – 6:00 p.m. (GMT) Chat: Mon – Fri 9:00 a.m. […]

How will my refund be processed?

If you paid with a Buddalife gift card, you will receive the money back on a Buddalife gift card. Your virtual gift card will be found in your account. If you paid via PayPal, your refund will be issued back to the applicable account. If you paid with a credit or debit card, your refund […]

How long will it take to receive my refund?

Please allow 10 working days for your refund to be processed and the money to return to your account.

Buddababy

Is Buddababy just for babies?

Buddababy is not only for babies, it is also for mamas who are pregnant, post-partum, breastfeeding, or looking for products targeted toward mums. Our products cover skincare for babies and parents, as well as nappies and hygiene products for kids aged 0 months to 2 years.

Do Buddababy products contain any harmful chemicals?

Nope! All of our Buddababy products are free from chemicals, dyes, sulphites, and parabens, and are made from organic and natural materials and ingredients.

What is the Buddababy baby sling and how do I use it?

The Buddababy baby sling is the perfect companion for parents and guardians as it is crafted from the gentlest fabric, allowing you to wrap it around your baby and keep them close to you which assists in your baby’s emotional and physical development. The baby sling reminds your baby of the warmth and security that […]

What is the Buddababy Akimbo?

Buddababy Akimbo offers arm, shoulder and neck support for breastfeeding or bottlefeeding parents as it nestles your child securely in your arms. The plush Akimbo offers support to you and your little one, allowing for a comfortable feeding experience. The Akimbo is also perfect for using on the go!

How do I know Buddababy products are safe for me and my baby?

All of our Buddababy products are tried and tested and are created using only the finest and purest materials and ingredients. Our team understands the importance of quality and assurance with baby products with many of our team members being parents themselves. We ensure that every product we release is free of harmful chemicals, parabens, […]

Why should I choose Buddababy?

Whether you’re a parent or a guardian, we can all agree that our children’s health and safety is our top priority. Buddababy was created to help parents and guardians to keep their little ones safe from harmful chemicals, emitters, and materials. Buddababy understands the stress and worries parents and guardians go through everyday just to […]

Can anyone take Buddahealth products?

Each of our Buddahealth products are targeted towards different concerns and age groups. We have a guide on which products target different concerns. You should always contact a GP or a qualified dietician before introducing any supplements or vitamins into your diet.

What do I do if I start to feel unwell while taking Buddahealth products?

If you begin to feel unwell whilst consuming Buddahealth products then cease consumption and consult your GP. If you are experiencing severe reactions then please contact a GP immediately or seek assistance from your closest A&E.

Can I take Buddahealth products with other prescription medications?

We recommend consulting your GP before introducing any supplements or vitamins into your diet if you are already consuming prescription medications.

Can I take Buddahealth products if I am pregnant, breastfeeding or trying to conceive?

We recommend consulting your GP before introducing any supplements or vitamins into your diet if you are pregnant, breastfeeding, or trying to conceive.

Do we have gluten free products?

We do have gluten free products available but always check the ingredients list to ensure you are safe.

Which products are vegan?

All of our Buddahealth products are vegan unless stated on the individual product pages.

Which Buddahealth product is right for me?

What is hemp-derived CBD?

Hemp, also known as Cannabis Sativa, is a plant from the Cannabaceae family which is grown in order to harvest its seeds and its fibre. CBD stands for cannabidiol and it is found naturally in the hemp plant.

Are Buddahealth products safe?

All of our Buddahealth products are certified and tested, making them safe for consumption. If you still have concerns about introducing Buddahealth products into your routine, please contact your GP.

Where are Buddahealth products produced?

All of our Buddahealth products are produced across the EU and the UK.

Why should I choose Buddahealth?

Your health is your wealth and it requires tender loving care. Buddahealth was created to inspire a natural and organic approach to healthy living with products that produce a rejuvenating and refreshing feeling with every use. From oral care and skin care, to nutrient-rich drinks and stress trackers, our Buddahealth products focus on improving your […]

Buddabeauty

What’s the difference between natural and synthetic ingredients?

Synthetic ingredients are made in a lab, while natural ingredients come from plants or animals. Which one is better? It depends on what you’re looking for in a beauty product! Some people find that synthetic products work well for their skin type, while others find that natural products work better for them.

What makes Buddabeauty different from other health companies?

At Buddabeauty, we believe in the power of nature and its ability to heal. We use all-natural ingredients when possible and never use chemicals or additives that will harm your skin or body. We are also committed to being environmentally friendly by sourcing our ingredients ethically as much as possible so that we don’t impact […]

What do you mean by animal-free cosmetics?

Products containing no animal byproducts such as tallow (animal fat), lanolin (an oil found in wool), or collagen (an important structural component found in many connective tissues). These ingredients may still be present in trace amounts due to cross contamination during manufacturing processes but are not included intentionally.

What is sustainable beauty?

Sustainable beauty means using products that don’t pollute the environment when they’re made or when they’re disposed of after use. This means being aware of what ingredients go into a product, where those ingredients come from, how much energy it takes to make them, and how much waste they generate along the way (like plastic […]

What is ethical beauty?

Ethical beauty means using products that are sustainable and don’t harm animals or people. For example, using all-natural ingredients instead of chemicals that are dangerous for your health.

buddapet

Is the Buddapet Dog Bed waterproof?

The Buddapet Dog Beds are not waterproof however they are water resistant. This allows for a more comfortable material for your pets to sleep on. The material is also hoover friendly and machine washable.

Can any pet use the Buddapet Dog Bed?

Our Buddapet Dog bed can be used by any pet, and it even makes for the perfect crash mat for kids! Its durable materials and plush interiors make it a perfect addition to any home.

What size Buddapet Dog Bed should I get for my dog?

The sizing of our Buddapet Dog beds is centered around the size of your dog. For smaller dogs such as Jack Russells, or Bichon Frise, we recommend the Mini Buddapet dog bed. For medium-sized dogs such as Cocker Spaniels, or Pitbulls, we recommend the Midi Buddapet dog bed. For bigger dogs such as Labradors, Lurchers, […]

How is Biocrystal beneficial to pets?

Biocrystal technology reduces stress levels, improves the quality of your pet’s sleep, reduces muscle tension, regulates oxygen levels, and decreases the impact of EMF (Electromagnetic Fields). Not only will your furry friend get a better night’s sleep, but studies have shown that dogs exposed to the effects of Biocrystal showed significant improvement in energy and […]

How does Lavender help my pet?

Not only does Lavender create a calming and peaceful environment for your pet, but it also acts as a natural and effective deterrent for fleas, ticks, mosquitoes and other insects.

What are the Buddapet Dog Beds made from?

Buddapet dog beds are made from durable canvas material and have a 30cm height to allow for thermal-insulation to keep your pet warm. Featuring a memory foam inner, the Buddapet dog beds offer maximum comfort and support especially for pets with arthritis or joint pain.